Terms & Conditions

This is the Stormrider Surf Guides website of Low Pressure Ltd. The email address for correspondence relating to this website is: orders@lowpressure.co.uk

Please read our Terms and Conditions. By using our site, you agree to these Terms and Conditions. “You” means the individual person entering this Agreement on his or her own behalf; or, if this Agreement is being entered on behalf of an organisation, such as an employer, “you” means the organisation on whose behalf which this Agreement is entered, and in the latter case, the person entering this Agreement represents and warrants that he or she has the authority to do so on your behalf. Please note that the internet is a fast-changing medium, and we reserve the right to modify the terms of this agreement. By continuing to use the site after we post any such changes, you accept the modified terms.

1. GENERAL

1.1

The information contained in this website may contain technical inaccuracies and typographical errors. Any information contained in or made available from the website is intended for information purposes only. It does not constitute legal advice and is made without warranty of any kind, either express or implied. Whilst Low Pressure Ltd makes every effort to ensure that the content is accurate and up to date, nothing in these pages should be construed as legal advice. Care must be taken in respect of the information contained in this website without professional advice. The Principal for the time being of Low Pressure Ltd will not be liable to you for any loss which results from reliance on information contained in this site. Low Pressure Ltd and any other persons involved in the management of the firm may make changes to the content of this website at any time without notice. Low Pressure Ltd makes no representation that materials in the site are appropriate or available for use in other locations, and access to them from territories where their contents are illegal is prohibited. Those who choose to access this site from other countries do so on their own initiative and are responsible for compliance with applicable local laws. Low Pressure Ltd makes no representations as to the security, quality or propriety of any website which may be accessed through Low Pressure Ltd website. Connected websites accessed through Low Pressure Ltd website are independent websites. Low Pressure Ltd does not exercise any control, whether financial, editorial or of any kind and are not in any way endorsed by Low Pressure Ltd. Users should exercise caution and look at the privacy statement applicable to the website in question. Low Pressure Ltd, including employees, directors, affiliates or agents will not be liable to you for any direct, indirect, consequential, special or other damage resulting from the transmission from Low Pressure Ltd to your computer system of any viruses, worms, trojan horses or other destructive programmes however caused, such damage to include, without limitation, loss of revenues, profit, goodwill, interruption to business, loss of the whole or any part of a programme or any data howsoever stored whether saved on a computer system or otherwise. If you are dissatisfied with any portion of this site, your sole and exclusive remedy is to discontinue use of the site.

1.2

By viewing this website, you agree not to:

Reproduce, duplicate, copy, sell, resell or exploit any portion of the site, for any purpose other than for which the site is being provided to you;
Conduct or promote any illegal activities, including upload, distribute or print anything that may be harmful to minors;
Attempt to reverse engineer or jeopardise the correct functioning of the site, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the site;
Attempt to gain access to secured portions of the site to which you do not possess access rights;
Upload or transmit any form of virus, worm, Trojan horse, or other malicious code;
Use the site to generate unsolicited email advertisements or spam;
Use the site to stalk, harass or harm another individual;
Use any high volume automatic, electronic or manual process to access, search or harvest information from the site (including without limitation robots, spiders or scripts);
Interfere in any way with the proper functioning of the site or interfere with or disrupt any servers or networks connected to the site, or disobey any requirements, procedures, policies or regulations of networks connected to the site;
Use any robot, spider, other automatic device, or manual process to extract, “screen scrape,” monitor, “mine,” or copy any static or dynamic web page on the site contained on any such web page for commercial use without our prior express written permission;
Impersonate any person or entity, or otherwise misrepresent your affiliation with a person or entity; or
Mirror or frame the site, place pop-up windows over its pages, or otherwise affect the display of its pages.

2. DOWNLOADING AND PRINTING MATERIAL FROM THIS WEBSITE

2.1

All Low Pressure e-products are strictly for personal use and are subject to Copyright law and any form of copying or distributing without the consent of Low Pressure Ltd is strictly prohibited.

2.2

Excluding paid for downloads, all design, text, graphics, logos, pictograms, buttons, icons and other content, displayed on the Low Pressure Ltd website and the selection or arrangement thereof, are the copyright of their respective owners. You are granted permission to electronically copy and print in hard copy, portions of Low Pressure Ltd website for your own personal use. Any other use of materials from Low Pressure Ltd website (including but not limited to reproduction for purposes other than those noted above, and modification, distribution or republication) without written permission of Low Pressure Ltd is strictly prohibited.

2.3

You are responsible for ensuring that all portions of Low Pressure Ltd website you electronically copy or print in accordance with the provision of these terms and conditions of use which permit such copying and/or printing are free from viruses, worms, Trojan horses or other items of a destructive nature.

3. INTELLECTUAL PROPERTY

3.1

All trade marks, product names, brand names, company names, titles, copyrights or logos cited herein are the trade marks, trade names or copyright of their respective owners. No permission is given by Low Pressure Ltd in respect of the use of any such trade marks, product names, brand names, company names, titles copyrights or logos.

We respect the intellectual property of others. If you believe that your work has been copied on the site in a way that constitutes copyright infringement, please provide us with the following information:

An electronic or physical signature of the person authorised to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed;
A description of where the material that you claim is infringing is located on the Site or Services;
Your address, telephone number, and email address;
A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorised to act on the copyright owner’s behalf.

4. PRIVACY POLICY 2022

4.1

This privacy policy should be read together with our Terms and Conditions, so that you are fully aware of how your personal data is processed and used by us. This privacy policy supplements the other notices within our Terms and Conditions and is not intended to override them.

Please ensure that the personal data we hold about you is accurate and update us of any changes when they occur. We do not collect data from minors under the age of 16 and our site is not intended for the use of minors. We do not collect any Special Categories of Personal Data (details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, criminal convictions or offences or information about your health, genetic or biometric data).

All personal information is stored on secure servers, and protected by anti-hacking software. However, you understand and agree that such steps do not guarantee that the Site and the Services are invulnerable to all security breaches or immune from viruses, security threats or other vulnerabilities. Low Pressure Ltd reserves the right to cooperate with local, state, provincial and national authorities in investigations of improper or unlawful activities and this may require the disclosure of your personal information. We may also report to other organisations about improper or unlawful user activities and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We are not responsible for these third-party websites and recommend you read their privacy statements. You agree that in no event will we be liable to you in connection with any websites, content, materials, or practices of any third party.

4.2

Low Pressure Ltd respects your privacy. Any details that you give to us via this website may be added to our database.

We may collect, transfer, store and use the following sets of data:

Traceable personal data including your name(s), address, email address, telephone number(s), bank account or payment card details.
Technical data including login data, IP address, location, time zone, browser and plug-in type and version, operating system and other device technology used to access our website
User profile data including how you use our website, your purchase history, survey responses, feedback, account preferences and your preferences for receiving marketing and communication from us. Details of the gender and interests or other information relevant to customer surveys and/or offers.
Non-traceable, statistical or demographic aggregated data that may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. If we combine or link aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy policy.
Third party and public data from social media sites, such as Facebook based outside the EU (when you log-in to our site through social media and when you like one of our posts or comments).
Technical Data from analytics providers such as Google based outside the EU;
Technical Data from search information providers such as Google based outside the EU;
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as EU based PayPal.

This information allows Low Pressure Ltd to notify you of any events about which you have requested information or to reply to any queries you raise via email. We do not pass your details on to any third party. The personal information which you provide us with, together with details of your project may also be used by Low Pressure Ltd for the purpose of sending you information which we believe may be of interest to you or for related marketing purposes. Low Pressure Ltd may pass on your details to accountants, consultants or other professionals for the purpose of obtaining professional advice and complying with our contractual obligations. If you would rather not receive this material please send an email to orders@lowpressure.co.uk.

Otherwise, by submitting your information you consent to its use in this way. If you would like to see the information we hold about you or would like to be removed from our database, send an email to orders@lowpressure.co.uk. The internet is not a secure medium. However, Low Pressure Ltd will use its reasonable endeavours to keep confidential the personal information it receives from you via this website. Low Pressure Ltd uses such information only as set out in these terms and conditions of use and will not sell or pass such information on to any third parties for marketing purposes without first obtaining your consent.

4.3

COOKIE POLICY

What Are Cookies

The Low Pressure Ltd website and mobile app use cookies. These are small information files that are downloaded to your browser on your computer or mobile device when you visit a website. When you return to a website, or a website that uses the same cookies, they can recognise these cookies and therefore your browsing device.

Cookies make the interaction between you and the website quicker and easier, like storing your preferences, helping you navigate effectively, and improving your overall experience of a website.

There are two types of cookie: a persistent cookie is stored by a web browser and remains valid until its set expiry date, unless it is deleted by the user before the expiry date. A session cookie will only remain valid for the user’s session, or when the web browser is closed.

Cookies may not contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.

How We Use Cookies

When you consent to cookies on our website and mobile application, these may be used for (but not limited to) improving the way the site/mobile app works, improving website and browser performance, delivering relevant or targeted ads, analytics and measuring the effectiveness of marketing efforts.

Our service providers also use cookies and those cookies may be stored on your computer when you visit our website.

How to Manage and Disable Cookies

You can manage your cookie preferences on our website by visiting: [URL]

Blocking all cookies will have a negative impact upon the usability of many websites and you will not be able to use all the features on our website.

5. CHANGES AND FURTHER CONSENT

5.1

If Low Pressure Ltd change its terms and conditions of use, we will post details on this page so that you may be aware of them and you will be given a chance to ask us not to use your personal information for the changed purposes. If you are dissatisfied with any portion of this site, your sole and exclusive remedy is to discontinue use of the site.

Because the Internet infrastructure is global, and it is not possible to predict the routes that information sent over the internet will take, the information you send may be transferred temporarily via a route which takes it outside the European Economic area as it passes between you and us. By submitting your information you consent to this transfer.

6. LOSSES RESULTING FROM UNAUTHORISED ACCESS TO YOUR DATA

6.1

You accept the risk that data transmitted electronically via the Low Pressure Ltd website or otherwise may be intercepted before reaching its intended destination or accessed by unauthorised third parties and may be exploited unlawfully by such third parties. Low Pressure Ltd does not assume responsibility for guarding against the acts of such parties and shall not be liable for any direct, indirect, consequential, special or other damage resulting from third parties’ interception of or access to data of whatever nature. Low Pressure Ltd reserves the right to cooperate with local, state, provincial and national authorities in investigations of improper or unlawful activities and this may require the disclosure of your personal information. We may also report to other organisations about improper or unlawful user activities and this reporting may include disclosure of personal information relating to those individuals conducting such improper or unlawful activities.

7. GOVERNING LAW

7.1

If not actually the case, the contract under which you use Low Pressure Ltd shall be deemed to have been made in England and the construction, validity and performance of these terms and conditions of use shall be governed in all respects by English law and the English courts shall have non exclusive jurisdiction in respect of any dispute between you and Low Pressure Ltd concerning your use of the Low Pressure Ltd website.

Contact - orders@lowpressure.co.uk

Online business and consumer goods, services and digital content terms and conditions.

CONTENTS

____________________________________________________________

CLAUSE

1. These terms

2. Information about us and how to contact us

3. Our contract with you

4. Our products

5. Your rights to make changes

6. Our rights to make changes

7. Providing the products

8. Your rights to end the contract

9. How to end the contract with us (including if you are a consumer who has changed their mind)

10. Our rights to end the contract

11. If there is a problem with the product

12. Your rights in respect of defective products if you are a consumer

13. Your rights in respect of defective products if you are a business

14. Price and payment

15. Our responsibility for loss or damage suffered by you if you are a consumer

16. Our responsibility for loss or damage suffered by you if you are a business

17. How we may use your personal information

18. Other important terms

SCHEDULE

Our terms

1. These terms

1.1. What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2. Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss by emailing orders@lowpressure.co.uk

1.3. Are you a business customer or a consumer? In some areas you will have different rights under these terms depending on whether you are a business or consumer. You are a consumer if:

You are an individual.
You are buying products from us wholly or mainly for your personal use (not for use in connection with your trade, business, craft or profession).

1.4. If you are a business customer this is our entire agreement with you. If you are a business customer these terms constitute the entire agreement between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by or on behalf of us which is not set out in these terms and that you shall have no claim for innocent or negligent misrepresentation, or negligent misstatement based on any statement in this agreement.

2. Information about us and how to contact us

2.1. Who we are. We are LOW PRESSURE LTD, a Limited company registered in England and Wales. Our company registration number is (0)4001901 and our distribution office is at 9 Reynolds Place, Richmond, Surrey, TW106JZ, UK. Our registered VAT number is 755188893

2.2. How to contact us. You can contact us by writing to us at our distribution office address above or email orders@lowpressure.co.uk.

2.3. How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1. How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2. If we cannot accept your order. If we are unable to accept your order, we will inform you of this [in writing] and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because a credit reference we have obtained for you does not meet our minimum requirements, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3. Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. Our products

4.1. Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website have a 2% tolerance.

4.2. Product packaging may vary. The packaging of the product may vary from that shown in images on our website.

5. Your rights to make changes

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Our rights to make changes

6.1. Minor changes to the products. We may change the product:

to reflect changes in relevant laws and regulatory requirements; and
to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.

6.2. More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

6.3. Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

7. Providing the products

7.1. Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2. When we will provide the products. During the order process we will let you know when we will provide the products to you. If the products are ongoing services or subscriptions, we will also tell you during the order process when and how you can end the contract. OR

If the products are goods. If the products are goods we will deliver them to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order. Any estimated delivery date is subject to our third party carriers’ terms and conditions.
If the products are one-off services. We will begin the services on the date agreed with you during the order process. The estimated completion date for the services is as told to you during the order process.
If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.
If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.3. We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4. Collection by you. We do not offer a collection service, except when you instruct a courier company to collect on your behalf.

7.5. If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, our agents (courier; national mail service) will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.

7.6. If you do not re-arrange delivery. If you do not collect the products from our agents as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.7. If you do not allow us access to provide services. If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.

7.8. When you become responsible for the goods. A product which is goods will be your responsibility from the time our agents (courier; national mail service) deliver the product to the address you gave us or you (or a carrier organised by you) collect it from us.

7.9. When you own goods. You own a product which is goods once we have received payment in full.

7.10. What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, name, address, postcode and contact details including email address and telephone number. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.11. Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements;
make changes to the product as requested by you or notified by us to you (see clause 6).

7.12. Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 1 month in any 12 month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 1 month and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.13. We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 14.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 14.7). We will not charge you for the products during the period for which they are suspended. As well as suspending the products we can also charge you interest on your overdue payments (see clause 14.6).

8. Your rights to end the contract

8.1. You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, when you decide to end the contract and whether you are a consumer or business customer:

If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 12 if you are a consumer and clause 13 if you are a business;
If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
If you are a consumer and have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions [and you will have to pay the costs of return of any goods];
In all other cases (if we are not at fault and you are not a consumer exercising your right to change your mind), see clause 8.7 OR clause 8.8.

8.2. Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control;
we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than [3 months]; or
you have a legal right to end the contract because of something we have done wrong.

8.3. Exercising your right to change your mind if you are a consumer (Consumer Contracts Regulations 2013). If you are a consumer then for most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4. When consumers do not have a right to change their minds. Your right as a consumer to change your mind does not apply in respect of:

subscriptions, eBooks, iBooks and all electronic files;
digital products after you have started to download or stream these;
services, once these have been completed, even if the cancellation period is still running;
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and
any products which become mixed inseparably with other items after their delivery.

8.5. How long do consumers have to change their minds? If you are a consumer how long you have to change your mind depends on what you have ordered and how it is delivered.

Have you bought digital content for download or streaming (for example, website subscription)? If so, you have 14 days after the day we email you to confirm we accept your order, or, if earlier, until you start downloading or streaming. If we delivered the digital content to you immediately, and you agreed to this when ordering, you will not have a right to change your mind.
Have you bought goods (for example, book[s]), if so you have 14 days after the day you (or someone you nominate) receives the goods, unless:
Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery.

8.6. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. If you want to end a contract before it is completed where we are not at fault and you are not a consumer who has changed their mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) as compensation for the net costs we will incur as a result of your ending the contract

8.7. Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you are not a consumer who has a right to change their mind (see clause 8.1), you can still end the contract before it is completed. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end until 1 calendar month after the day on which you contact us. We will refund any advance payment you have made for products which will not be provided to you. For example, if you tell us you want to end the contract on 4 February we will continue to supply the product until 3 March. We will only charge you for supplying the product up to 3 March and will refund any sums you have paid in advance for the supply of the product after 3 March.

9. How to end the contract with us (including if you are a consumer who has changed their mind)

9.1. Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following:

Email. Email us at orders@lowpressure.co.uk. Please provide your name, home address, details of the order and, where available, your phone number and email address.
Online. Use the Contact Us link on our website.

9.2. When we will pay the costs of return. We will pay the costs of return if the products are faulty or misdescribed. In all other circumstances, including where you are a consumer exercising your right to change your mind, you must pay the costs of return.

9.3. How we will refund you. If you are entitled to a refund under these terms we will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

9.4. When we may make deduction from refunds if you are a consumer exercising your right to change your mind. If you are exercising your right to change your mind:

We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

9.5. When your refund will be made. We will make any refunds due to you as soon as possible. If you are a consumer exercising your right to change your mind then:

If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10. Our rights to end the contract

10.1. We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;
you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;
you do not, within a reasonable time, allow us to deliver the products to you or arrange courier collection from us;
you do not, within a reasonable time, allow us access to your premises to supply the services;

10.2. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you compensation for the net costs we will incur as a result of your breaking the contract OR reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3. We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 week in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

11. If there is a problem with the product

How to tell us about problems. If you have any questions or complaints about the product, please contact us at

orders@lowpressure.co.uk

11.1. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

11.2. Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please email us at orders@lowpressure.co.uk for a return label or to arrange collection.

12. Your rights in respect of defective products if you are a consumer. If you are a consumer we are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the products. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example [furniture or a laptop], the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:

a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.

b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.

c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

See also clause 8.2.

13. Your rights in respect of defective products if you are a business

13.1. If you are a business customer we warrant that on delivery, and for a period of 12 months from the date of delivery (warranty period), any products which are goods shall:

conform with their description and any relevant specification;
be free from material defects in design, material and workmanship;
be of satisfactory quality (within the meaning of the Sale of Goods Act 1979); and
be fit for any purpose held out by us.

13.2. Subject to clause 13.3, if:

you give us notice in writing during the warranty period within a reasonable time of discovery that a product does not comply with the warranty set out in clause 13.1;
we are given a reasonable opportunity of examining such product; and
you return such product to us at our cost,

we shall, at our option, repair or replace the defective product, or refund the price of the defective product in full.

13.3. We will not be liable for a product's failure to comply with the warranty in clause 13.1 if:

you make any further use of such product after giving a notice in accordance with clause 13.2(a);
the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the product or (if there are none) good trade practice;
the defect arises as a result of us following any drawing, design or specification supplied by the Customer;
you alter or repair the product without our written consent; or
the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions.

13.4. Except as provided in this clause 13, we shall have no liability to you in respect of a product's failure to comply with the warranty set out in clause 13.1.

13.5. These terms shall apply to any repaired or replacement products supplied by us under clause 13.2.

14. Price and payment

14.1. Where to find the price for the product. The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.

14.2. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

14.3. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

14.4. When you must pay and how you must pay. We accept payment with PayPal, credit cards and debit cards. When you must pay depends on what product you are buying:

For goods, you must pay for the products before we dispatch them. Our card processing partners will charge your credit or debit card at the time you place your order.
For digital content, you must pay for the products before you download them.

14.5. Our right of set-off if you are a business customer. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

14.6. We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of RBS from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

14.7. What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.

15. Our responsibility for loss or damage suffered by you if you are a consumer

15.1. We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. In the Low Pressure Ltd publications we refer to surfing in certain countries and territories. Surfing is a hazardous sport. Travelling in certain territories and countries can be hazardous. Low Pressure Ltd makes no recommendation about the safety to you or your property associated with visiting, travelling and surfing in such countries and territories. You should take up-to-date travel safety advice from your home country’s authorities and those of the country you propose to visit. To the fullest extent permitted by law Low Pressure Ltd excludes any and all liability arising from damage to you or your property when undertaking the sport of surfing and travelling in these countries and territories.

15.2. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products [as summarised at clause 12.1 OR including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed]; and for defective products under the Consumer Protection Act 1987

15.3. When we are liable for damage caused by defective digital content. If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

15.4. We are not liable for business losses. If you are a consumer we only supply the products to you for domestic and private use. If you use the products for any commercial, business or re-sale purpose our liability to you will be limited as set out in clause 16.

16. Our responsibility for loss or damage suffered by you if you are a business

16.1. Nothing in these terms shall limit or exclude our liability for:

death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);
fraud or fraudulent misrepresentation;
breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
defective products under the Consumer Protection Act 1987; or
any matter in respect of which it would be unlawful for us to exclude or restrict liability.

16.2. Except to the extent expressly stated in clause 13.1, all terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 are excluded.

16.3. Subject to clause 16.1:

we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and
our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to £30 OR the greater of £30 and one hundred per cent (100%) of the total sums paid by you for products under such contract.

17. How we may use your personal information

17.1. How we will use your personal information. We will only use your personal information as set out in our PRIVACY POLICY.

18. Other important terms

18.1. We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 1 month of us telling you about it and we will refund you any payments you have made in advance for products not provided.

18.2. You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee). You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing and we will assess each transfer on a case by case basis. However, if you are a consumer you may transfer our guarantee at clause 8.4 to a person who has acquired the product. We may require the person to whom the guarantee is transferred to provide reasonable evidence that they are now the owner of the relevant item or property.

18.3. Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms, except as explained in clause 18.2 in respect of our guarantee. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

18.4. If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

18.5. Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

18.6. Which laws apply to this contract and where you may bring legal proceedings if you are a consumer. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

18.7. Alternative dispute resolution if you are a consumer. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are a consumer and are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider (ADR). The ADR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.

18.8. Which laws apply to this contract and where you may bring legal proceedings if you are a business. If you are a business, any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.